Help Center
Need help using BacklinkiQ? You’ll find quick answers to the most common questions about placing orders, payments, and managing your account all in one place.
Getting Started
Learn the basics of BacklinkiQ, from creating your account to placing your first order and navigating your dashboard with ease and confidence.
You can sign up directly from our homepage. Enter your email, set a password, and confirm your details, your account is ready in seconds.
After logging in, select Services from the dashboard, choose your desired backlink type, and follow the guided steps to create your order.
We offer Authority Links, Guest Posts, Citation Links, and SEO Articles, all designed to help you build high-quality, relevant backlinks safely.
Agency users can create or join an organization during signup. This allows you to manage multiple clients and campaigns under one account.
Each user should have their own login. Team members can be invited to your organisation through the admin dashboard for better tracking and permissions.
Orders & Delivery
Understand how to create, track, and manage your backlink orders. Get clarity on timelines, order statuses, and what to expect once your links are live.
We currently accept secure card payments through Stripe. Additional methods like bank transfer or PayPal may be introduced in future updates.
Invoices are automatically generated for each completed payment. You can download them anytime from the Invoices section of your dashboard.
All payments are securely processed by Stripe, a PCI-DSS Level 1 certified provider. BacklinkiQ does not store or handle any card details.
Refunds are handled on a case-by-case basis depending on the order stage and delivery progress. Please reach out to support for assistance.
At the moment we support GBP (£) for all payments.
Support for additional currencies (USD and EUR) is in development and will be available soon.
Payments & Invoices
Find details on accepted payment methods, invoices, and refunds. Learn how to securely manage your billing information and access transaction records anytime.
We currently accept secure card payments through Stripe. Additional methods like bank transfer or PayPal may be introduced in future updates.
Invoices are automatically generated for each completed payment. You can download them anytime from the Invoices section of your dashboard.
Refunds are handled on a case-by-case basis depending on the order stage and delivery progress. Please reach out to support for assistance.
Reports
Discover how to download white-label reports, track order metrics, and view performance data — all designed to give you complete campaign visibility.
You can download white-label PDF or CSV reports directly from your order details page once your order has been marked as Complete.
Reports include placement URLs, anchor text, domain metrics, and status. Everything you need to share results with clients.
Yes, use the Export feature to generate CSV or Excel files for internal use or client reporting.
For the Agency subscription level, all reports can be automatically generated without BacklinkiQ branding so you can deliver them directly to your clients.
Account
Keep your account safe and organized. Learn how to update your profile, enable two-factor authentication, and manage access for your team members.
Go to Profile Settings in your dashboard to update personal details, business info, or contact preferences.
Yes, if you’re an admin, you can invite users by email from the Organisation section of your dashboard.
Use the “Forgot Password” link on the login page. Follow the instructions in the password reset email to regain access.
To permanently delete your account or request data removal, contact our support team. Account removal is processed securely within 7 business days.
Support
Keep your account safe and organized. Learn how to update your profile, enable two-factor authentication, and manage access for your team members.
You can reach our team anytime via the Contact page or directly from your dashboard by clicking “Support.”
Our support team operates Monday–Friday, 9am–5:30pm (GMT). We aim to respond to all enquiries within one business day.
If you can’t find the answer you need, message our team — we’ll be happy to help or direct you to the right resource.